Help and support

It's on the receipt you were given when you dropped off the parcel and in your confirmation email. It starts with RMI. If you're the recipient, ask the sender for it.

During sea freight or customs clearance, several days can pass between two updates. If nothing changes after the estimated delivery date, contact us with your tracking number.

An issue is holding up the shipment, for example a missing customs document or an incomplete address. Our team is dealing with it and will contact the sender or recipient if needed.

Fill in the quote form with the origin, destination, weight and dimensions. We reply within 24 hours.

Over 150 countries, by air, sea or road. Enter your destination in the quote request to see the options available.

Dangerous goods, weapons, drugs, counterfeit items and anything banned in the destination country. Some goods (food, batteries, medicines) need special handling: tell us about them in your quote request.

It depends on the destination country, the contents and their value. When duties apply, we let you know before delivery.

The delivery partner will try to contact you using the phone number given by the sender to arrange another delivery.

Once you accept your quote, we send you the payment details. We never ask for payment by text message or through a link in an unexpected email.